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 NOTE: The following guarantee and return policy applies to NEW parts only, and does not have any association with our JDM engines and transmissions warranty. Please see our JDM Engines and Transmissions section for said warranty.
At StreetImports.com, we guarantee your 100% satisfaction with our products. We stand behind our guarantee by offering you a prompt refund if the product you receive does not meet your expectations, assuming the product has not already been installed, and is still in the original packaging. If your product has any manufacturing defect, please let us know right away so we can try to resolve the problem as soon as possible.
Should you have any problem with your order, please call us immediately at 1-800-839-4536 or contact us online so that a member of our staff can resolve the problem for you as quickly as possible.
For any product that needs to be returned to our warehouse, one of our agents will issue you a special tracking number called an RMA (Return Merchandise Authorization) number. This allows us to accurately track your return shipment. Please write this RMA number in large script on the outside of the box before shipping it back to us. The customer is responsible for all shipping charges for product returns or warranty claims.
NOTE: Any shipments returned without an RMA number, or shipments that are sent to us by collect freight will be refused and returned to sender.
StreetImports.com will repair or replace any item that is defective under warrantee with an identical item at our discretion. We accept product returns within 30 days of purchase, however any product returned for refund instead of replacement are subject to a 35% restocking fee, and the customer is responsible for all shipping charges. Products being returned for credit MUST be in "like-new" condition and still in the original packaging. Shipping charges are not refundable under any circumstances. Refunds can only be credited back to the original credit card with which you ordered the product, and you will receive credit notification once the transaction has occurred.
NOTE: Any previously used products, including engines, transmissions, and electronics are sold “as-is” and are not covered by the warranty and return policy stated above
All our JDM Engines are tested before removal from their donor vehicle, and they come with a 60-day warranty against major defect from time of purchase. All JDM Engines are sold for off-road use only, and are not legal for use on public highways.
Prices do not include shipping and handling. Some items listed are not legal for use on public highways. Please check with local authorities before placing your order. All engines are removed from running vehicles, and are guaranteed for 60 days against internal damage unless otherwise specified on the bill of sale. This guarantee covers only internal engine components, and does NOT include external accessories including but not limited to electrical components, sensors, alternators, pumps, pulleys, belts, wiring, mounts, distributor components, gaskets, or any plastic trim pieces. Special order engines come AS-IS and come with no warranty expressed or implied. In the case of internal damage, Street Imports Ltd will repair or replace at our option, any part found to be the cause of the internal damage. Any labor for installation or removal of any defective part is not included in this warranty. Any consumable parts required to install such replacement parts (such as fluids, belts, gaskets or seals) are the customer's responsibility and are not considered replacement parts or included under any warranty. It is the customer's responsibility for all freight fees or charges for the return on defective items, and no replacement parts will be sent until our staff have inspected and verified the returned defective item in question. Any engine or parts that are found to have been overheated or show any signs of damage due to improper installation procedures, or signs of the us of aftermarket forced induction systems (non-factory turbo or supercharger systems) or Nitrous Oxide will not be covered by this warranty. Engines and transmissions must be installed by a certified class A mechanic in order to claim warranty coverage. Transmissions, whether sold with engine or separately, are sold "as-is" with no warranty expressed or implied.
All refused orders will be charged 50% of the invoice amount for restocking fee plus all freight charges to return the item to our warehouse. No returns will be accepted without an Return Merchandise Authorization number issued by Street Imports Ltd. A 35% restocking fee plus all shipping charges will be billed on any returned items, after being inspected by our staff upon their return to our warehouse. All special orders require full payment in advance, and there is are no returns on specially ordered items. Any returns arriving at our warehouse without an RMA number will be refused and returned to the sending address collect freight.
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