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Who buys from Streetimports.com? |
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Our customers range from backyard enthusiasts, to national level automotive distribution companies. We ship thousands of orders each year, all over the world! |
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Why should I buy from StreetImports.com? |
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We have an excellent selection of quality performance parts in stock at very aggressive prices, with the fastest shipping around. Our customers can order products 24 hrs a day directly through our secure website, or they can call us and talk to one of our many professional and courteous staff at our 3000 sqft state-of-the-art call center which is open from 9am-7pm EST from Monday to Friday. We are import enthusiasts ourselves, and we'd be happy to help you with any question you may have about our products! |
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How do I order and pay for my product? |
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You can either use our secure online shopping system on this Website, or telephone us toll-free at 1-800-839-4536. You can also email us at info@streetimports.com, or send us a fax at 1-419-791-9666. |
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How long does delivery take? |
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We stock all products in our own warehouse, and within the USA and Canada, delivery usually takes 5-7 business days by standard ground UPS. Rush shipping and overnight shipping is available if you just can't wait. For rate quotes on air shipping, please call us at 1-800-839-4536. |
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I just placed an order, but the charge hasn't shown up on my credit card yet! Is everything OK? |
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Depending on your issuing bank, it may take 24 to 48hrs for the charge to be posted to your account. Rest assured, we're taking care of your order. But if you're really concerned, or if more than 48hrs has passed, please call us at 1-800-839-4536 and one of our agents will investigate the problem for you. |
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What about product guarantees? |
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All new products are guaranteed against manufacturer defects. Any defective new products can be returned to our warehouse for replacement or repair at our descretion. We also accept returns on products returned to us in "like-new" condition within 30 days or purchase, however products returned (defective or not) for a refund are subject to a 35% restocking fee. |
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Where do I send my inquiries on orders, or questions in general? |
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Please contact us online or call us at 1-800-839-4536. We check our mail several times each day, and we will do our best to reply to you within a few hours of receiving your email. |
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I don't really like buying things over the internet. How do I know you're going to ship my product? |
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We're not just a "dot-com" company that only exists online. We are a real brick and mortar company, with our own offices, warehouses and staff. We're pretty nice guys too. Give us a call, it's a toll free number, and let us earn your business. You'll be glad you did!
We understand that not everyone is comfortable ordering with their credit card over the internet. No problem! We are authorized VISA/Mastercard/AMEX merchants, and we can process your order right over the phone with you. You can call us toll free at 1-800-839-4536. Or, if you're the type that would rather pay without using a credit card, you can always send payment in the form of a money order through the mail.
Once your order is placed, simply email us or give us a call - one of our helpful staff can track the package for you and give you an ETA of when you should receive it.
We're here to help you. We're been in business for over 5 years, and with the support of our customer base, we've been growing bigger and better with every passing year! |
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What about the warranty on used JDM engines? |
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All our JDM Engines are compression tested before removal from their donor vehicle, and again before they leave out warehouse to ensure the highest level of quality to our customers. In addition, they come with a 60 day warranty against internal defect from time of purchase. All JDM Engines are sold for off-road use only, and are not legal for use on public highways.
Prices do not included shipping and handling. Some items listed are not legal for use on public highways. Please check with local authorities before placing your order. All engines are removed from running vehicles, and are guaranteed for 60 days against internal damage unless otherwise specified on the bill of sale. This guarantee covers only internal engine components, and does NOT include external accessories including but not limited to electrical components, sensors, alternators, pumps, pulleys, belts, wiring, mounts, distributor components, gaskets, or any plastic trim pieces. Special order engines come AS-IS and come with no warranty expressed or implied. In the case of internal damage, Street Imports Ltd will repair or replace at our option, any part found to be the cause of the internal damage. Any labor for installation or removal of any defective part is not included in this warranty. Any consumable parts required to install such replacement parts (such as fluids, belts, gaskets or seals) are the customers responsibility and are not considered replacement parts or included under any warranty. It is the customer's responsibility for all freight fees or charges for the return on defective items, and no replacement parts will be sent until our staff have inspected and verified the returned defective item in question. Any engine or parts that are found to have been overheated or show any signs of damage due to improper installation procedures, or signs of the us of aftermarket forced induction systems (non-factory turbo or supercharger systems) or Nitrous Oxide will not be covered by this warranty. Engines and transmissions must be installed by a certified class A mechanic in order to claim warranty coverage. Transmissions, whether sold with engine or separately, are sold "as-is" with no warranty expressed or implied. |
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